Order Processing Time

Most orders ship within one business day. Orders placed before 2:00 PM ET on weekdays usually ship the same day; orders placed afterward ship the next business day. We do not ship on weekends or U.S. federal holidays.

You will receive a tracking link by email as soon as the package is scanned by the carrier.

Tracking & Delivery

Once dispatched, you can track your shipment via the link in your shipping-confirmation email or in your account under Orders. Please monitor your tracking and be ready to receive the package — see “Refused or Returned-to-Sender” below.

Damaged Shipments

If your package arrives damaged: photograph the outer box, the inner packaging, and any damaged vials within 24 hours of delivery, and email info@tfcalice.com with your order number and the photos. We replace damaged-in-transit items at no charge — no need to ship the damaged product back.

Lost Shipments

If a tracking number stops updating for more than 7 business days, contact us and we will open a carrier trace. Once a package is confirmed lost in transit, we will reship at no charge or issue a full refund.

Refused or Returned-to-Sender

If a package is refused at delivery, or returned to us due to an incorrect address or repeated failed delivery attempts, the order is not eligible for a refund or replacement unless a separate verified quality issue is present. Original shipping charges are non-refundable.

Returns Policy

All sales are final. We do not accept returns, exchanges, or refunds — except in the limited cases described below.

Because these are research products with chain-of-custody and product-integrity requirements, we cannot accept a returned product back into inventory. We do not offer returns or exchanges for buyer’s remorse, a change of mind, a duplicate order, the wrong item ordered, refusal at delivery, or address errors.

This does not affect the remedies above for shipments that are damaged in transit or confirmed lost, or for a verified quality issue with the product you received. In those cases, keep all packaging and product materials, take clear photos, and email info@tfcalice.com within 48 hours of delivery with your order number. If the issue is verified, we may — at our discretion — make it right with a replacement, reshipment, or conditional refund.

Refund Processing

Once a verified quality-issue, damaged-shipment, or lost-shipment claim is resolved, any approved refund is issued to your original payment method. Payments are made in cryptocurrency, so refunds are returned in the same coin you paid with, settled at the exchange rate at the time of the refund. Please allow a short window for network confirmation.

Address Corrections

A shipping address can be changed before a tracking number is generated; after tracking is generated, the address cannot be changed. Please double-check your shipping address before submitting your order and contact us immediately if a correction is needed.

Once a tracking number exists, the shipment has entered carrier processing and we cannot guarantee or process address changes. Orders that cannot be delivered because of an incorrect address are not eligible for a refund or replacement unless a separate verified quality issue is present.

Contact

Shipping questions or claims? Email info@tfcalice.com with your order number.

Shipping & Returns