Frequently Asked Questions
Fast answers for quality, shipping, payment, returns, and after-sales service.
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Use search for order, shipping, COA, return, address, Discord, or payment questions. The answers below are written for quick decisions, not long legal reading.
For order issues, COAs, quality concerns, damaged shipments, or address changes before tracking is generated.
Prices and fulfillment are based on the US warehouse.
Only quality issues are supported for return or exchange review.
Allowed before tracking is generated; locked after tracking exists.
No. All products are sold strictly for laboratory and in-vitro research. They are not for human or veterinary use, ingestion, injection, or therapeutic application. They have not been evaluated by the FDA.
Most peptide lots are released at 98%+ purity by HPLC with identity confirmed by mass spectrometry. Lot-matched Certificates of Analysis are available on the COAs page or by request.
Yes. We stand behind third-party testing and guarantee every lot at no less than 98% purity and no less than 90% of the labeled content (mass). We only accept Janoshik laboratory test reports as verification. Lot-matched Certificates of Analysis are on the COAs page or available by request.
Keep unopened lyophilized vials refrigerated at 2-8 C for short-term storage, or frozen at -20 C for longer-term storage. Avoid repeated temperature swings when possible.
Yes, but only before the tracking number is generated. Once tracking is generated, the address can no longer be changed for that shipment.
Checkout currently supports crypto options including USDC, USDT, and BTC where available. Payment instructions are shown during checkout and on the order payment page.
Yes. Larger research orders can be quoted case by case. Email support with the product list, quantities, and any lot or timing requirements.
Returns and exchanges are not supported for reasons other than quality issues. This protects product integrity and chain of custody.
Examples include a wrong item, broken seal, damaged shipment, or a lot/COA concern. Email support with your order number, photos if relevant, and a short description of the issue.
Photograph the outer box, inner packaging, and affected items within 24 hours of delivery, then email info@apspeptide.com with the photos and your order number. All sales are final, but damaged-in-transit, confirmed-lost, or verified-quality issues may qualify for a conditional replacement or refund at our discretion.
No. All sales are final — opened or unsealed product cannot be returned, exchanged, or refunded unless the issue is a verified quality problem, damaged-in-transit, or confirmed-lost shipment. info@apspeptide.com with your order number to have it reviewed.